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The Opportunity

Training & Support

You Don't Need To Be A Travel Expert To Join Us

No Experience Necessary

Our training is one on one and is completely bespoke to you giving you comprehensive training that will show you how to set up, launch and manage your own business.

The training is held at our head office, this again gives you further opportunity to network with the team.

Franchise and The Holiday Franchise Company

"Every one-to-one training session builds on the last, giving continual reassurance and confidence that The Holiday Franchise Company approach will yield results."

Jenny, Owner of Tiger Eye Travel

Our Training Cover A Range Of Modules To Suit Your Needs

Initial One-to-one Training Overview

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Chris Storey

Training & Development Manager

My role is to ensure you have all the skills and knowledge needed to be successful in the role of a Travel Agent. I’ll be arranging and delivering all of the training sessions that form our induction programme ‘Journey to Success’ and will offer additional support, of putting your new skills into practice when your business has launched.

I have spent the majority of my working life in the travel industry, it has enabled and inspired me on some incredible experiences around the globe.

I started my career in sales at Trailfinders, working my way up to various management roles, where I specialised in sales coaching and running the day to day operations of busy travel centres.

I then moved to Asia, where I managed a luxury travel agency based in Singapore. I used this opportunity to really explore Asia. My stand-out experiences have been honeymooning in Japan; trekking across Sulawesi; interrailing through Vietnam and diving in a remote archipelago in Southern Myanmar.

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Our comprehensive training program Journey To Success is accredited by The Institute of Travel and Tourism.

Your one-to-one training is completely flexible, offering you the opportunity to spread the training out over a period of time, to help you manage your schedule.

We advise having approximately two weeks between each training day, giving you the opportunity to absorb more information and make the most of each session.

  • Creating & Maintaining Your Website
  • Marketing your business
  • Sales techniques
  • In-house customer management system
  • Bespoke supplier networking & product
  • Operational efficiency


Each training day builds on the last session.

Dont take our word for it

See what our Franchisees think

HFC Website Testimonial Logos (17)
“The training sessions with Chris were fantastic. He was so accommodating around my full-time job. He was always on hand to answer all my questions and really put my mind at ease! I am so excited to launch I cannot thank you guys enough.”
By Nicky Woodhatch, Owner of Globally Mine
The Trip Designers BLUE-01
“Oh wow! thanks for this guys – looking back, I don’t have a clue where the last four months have gone whilst setting this up, it’s all a blur. None of it would have been possible without the support of the team here though, especially Chris who has had to listen to millions of my questions, so thank you :)!”
By Aaron Pease, Owner of The Trip Designers
The Holiday Franchise Company is Calling

Want To Know More

Arrange A Call With Us

Talk with us so we can answer all or your questions.

Book a call and we’ll call you at your preferred time.

Learn Everyday

Ongoing Training

We recognise there will be a lot to take in on your initial course, so we ensure we have regular training sessions covering a range of topics such as :

  • Sales
  • Supplier
  • Networking

As well as this your support team are always available at the end of the phone.

As a business owner, you can’t always take time out to be trained in a classroom so we offer flexible learning solutions to accommodate this, such as videos, e-learning, webinars etc.

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Journey To Success Our eLearning Platform

The Journey to Success Portal is our inhouse custom built eLearning platform, which is an extension to our accredited one-to-one training program. This system allows you to be able to take your training to the next level with 24-hour access from any device.

The tagline on our homepage is ‘Knowledge on Demand’, and on the Journey to Success portal, this really is the case. We have thousands of videos, training documents, guides, hotel fact sheets, brochures, and images that users can access whenever and wherever they want.

You're Not In This Alone

Ongoing Support

Holiday Franchise Company Jenna McCullagh Kimberly Hood

Jenna & Kimberly

Business Development Team

Our role within The Holiday Franchise Company is to help and develop the franchisees to help grow their business and help answer any questions. 

Jenna – I have been in the travel industry for 18 years; Travel is something I am very passionate about and enjoy. For the 18 years, I have always been a seller, I have worked for Thomas Cook and served the most with Midcounties Coop Travel. I now have this fantastic opportunity to put my previous selling skills to good use and support the new business franchises with their businesses.

Kimberly – I studied Travel & Tourism after completing this I went on to work for Thomas Cook where I worked for 8 years, this is where I learnt many skills. When I was 26 I went travelling to Australia and Thailand. 

Support is key to your success.

The Holidays Franchise Company is run by travel experts, our team have worked for some of the biggest names in the industry, so they understand the role of a travel agent and the skills and knowledge needed to be successful.

We hold our annual team conference where we mix both business and pleasure. We enjoy networking with each other, it is a great opportunity to share tips.

We bring in suppliers to upskill us on destination and product knowledge, and our favourite part is the annual company awards, where we recognise a host of different achievements.

If you purchase our Designer+ package you will also receive:

  • Bi-monthly reviews of your online marketing
  • Bi-monthly business development call
  • Annual business and personal review

Hear To Help

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Hear to help will consist of a number of different methods to promote sales and support you in implementing our bespoke sales process Sales Through Service into your daily role currently these consist of:
  • Increased service shout outs
  • Monthly challenges/goals
  • Weekly/monthly anonymous leader board, including details on homeworker performance for comparison

As part of the launch of ‘Hear to Help’ we are introducing ‘call coaching’

To support you in implementing our bespoke sales process we will be offering call coaching, ensuring you are confident in all areas from connecting the call to handling objections. This is a fantastic opportunity to understand your strengths and the areas of the sales process you can build on.

With most sales roles, call coaching is a fantastic way to build on your sales techniques, and understand your strengths and areas of opportunity.

It enables us to share best practices, and new ideas, support you to deliver outstanding customer service and enhances your confidence, making every call stronger resulting in more sales and increased earnings

travel lightly. testimonial
“My monthly Hear to Help Call with Kim has been invaluable. Launching a new business, in what, for me, was a new sector is a steep learning curve, and it would be easy to feel swamped and/or isolated. The Hear to Help Call gives me practical help on issues related to the travel sector; a sounding board for potential marketing activity; a chance to reflect on what’s going well and, possibly most importantly, a sympathetic ear when needed. I look forward to my calls with Kim who is endlessly patient and who has been an amazing practical and emotional support”
By Mags, Owner of Travel Lightly
HFC Website Testimonial Logos (7)
“My hear to help sessions with Kim are invaluable. I often find that on a day to day basis its difficult to create time to look at how the business is doing on a whole and to reflect on progress and room for further growth or development. I know I have the support of Kim and the team at any time I need them but having dedicated time to talk about things and to discuss any concerns I have is really key to performance, future goal setting and mindset. Kim is a great listener, and offers extensive knowledge and support within these meetings. Working as a franchisee can be very lonely at times and these sessions can be a real boost. The remind you that you are not alone. Key contacts and new ideas have come out of these meetings which have helped me to develop my business further and also develop myself as a travel advisor; key for someone who is still very new in the sector. I would recommend all franchisees to participate in them; they really do help. “
By Cat, Owner of Over The Moon Escapes

Sign up for our Discovery Day

Please fill in the below form to attend our in-person discovery day in our offices in Birmingham’s Jewellery Quater