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The Holiday Franchise Company is committed to operating responsibly, sustainably, and ethically. This Environmental, Social, and Governance (ESG) Policy outlines our principles, commitments, and expectations across all areas of our business and franchise network. It guides how we conduct business, support our franchisees, and contribute positively to the travel industry and local communities.
We recognise the travel sector’s responsibility to reduce its environmental impact. We are committed to minimising our carbon footprint and promoting sustainable travel choices.
– Reduce emissions across our operations and encourage low-impact travel recommendations.
– Promote sustainable tourism partners, destinations, and suppliers.
– Reduce waste and improve resource efficiency across our head office and franchise network.
– Promote eco-certified hotels, operators, and excursions within our supplier network.
– Encourage digital-first processes to reduce printing and paper use.
– Implement energy-efficient practices within all office environments.
– Support carbon-conscious travel options where available.
– Regularly assess environmental impact and set annual improvement targets.
People are at the heart of our business, our employees, franchisees, partners, and customers. We actively promote wellbeing, inclusivity, fairness, and community impact.
– Maintain a workplace culture that is inclusive, supportive, and free from discrimination.
– Provide equal opportunities in recruitment, training, and development.
– Encourage franchisees to uphold the same values in their own recruitment practices.
– Provide regular training, professional development, and mental-health support.
– Promote healthy work–life balance across the network.
– Maintain safe and supportive working environments.
– Ensure clear, accurate, and ethical communication with customers.
– Provide transparent pricing and responsible travel advice.
– Uphold strong customer care standards across the network.
– Encourage charitable initiatives and local community support.
– Promote tourism options that respect and uplift local cultures and communities.
We are committed to strong governance, transparency, and ethical conduct in all business activities.
– Adhere to all UK laws, industry regulations, and data-protection requirements.
– Ensure franchisees comply with all ABTA, ATOL, and sector-specific standards.
– Maintain a zero-tolerance approach to bribery, corruption, and unethical behaviour.
– Ensure responsible marketing and communications.
– Promote transparent supplier and partner relationships.
– Regularly review operational risks, including ESG risks.
– Support franchisees with compliance and risk-management tools.
We work with suppliers and partners who align with our values and ESG commitments.
– Encourage suppliers to adopt sustainable and ethical practices.
– Prioritise partnerships with environmentally and socially responsible operators.
– Promote tours that respect wildlife, local heritage, and cultural integrity.
– Avoid supporting activities that harm animals, people, or the environment.
– ESG performance is monitored by senior leadership and reviewed annually.
– ESG metrics may be integrated into decision-making and long-term planning.
– Provide guidance, training, and resources to franchisees.
– Encourage franchisees to set their own ESG goals aligned with company standards.
We are committed to continually improve our working practices, to meet the objectives of this policy
– From staff, franchisees, suppliers, partners and customers.
– Update this policy regularly to reflect evolving standards and expectations.
This policy will be reviewed annually or more frequently if required. Revisions will reflect new best-practice standards, regulatory changes, and operational developments.
This ESG Policy applies to all employees, franchisees, and partners of the Holiday Franchise Company.
