We’re absolutely delighted to share that The Holiday Franchise Company has received the travel franchise industries first, 5-Star Franchisee Satisfaction Award, awarded by Workbuzz
“We are delighted to present The Holiday Franchise Company with our 5 Star Franchisee Satisfaction Award,” said Sharon Weston, Head of Franchise at WorkBuzz. “What makes this recognition truly meaningful is that it’s based entirely on confidential feedback from their franchisees, offering genuine insight into their experience of franchise ownership.”
The Holiday Franchise Company earned this accolade after achieving scores above franchise industry averages across all five key areas that WorkBuzz measure — including franchisee relations, training, and support. While success can never be guaranteed, franchisors such as The Holiday Franchise Company, who demonstrate excellence in these areas, provide a strong foundation for individuals aspiring to start their own franchise business.”
Pip Wilkins QFP, CEO of the British Franchise Association (BFA) also offered her congratulations and said “Many congratulations to The Holiday Franchise Company on being awarded their 5* Franchisee Satisfaction Award. It just goes to show that when you combine the BFA’s Code of Ethical Conduct, plus a first-class support system, you get a successful franchise with happy franchisees. Our best wishes to you all on this very well-deserved accolade.”
It’s an achievement that means a great deal to us.
From the very beginning, we’ve had a clear vision….to do things properly.
We never set out to simply add to the growing number of ‘lifestyle’ travel agents, looking for a side hustle. Instead, our focus has always been on partnering with the right people. Those that have the skillset to be successful, who share our values, our work ethic and our commitment to building trusted, professional travel businesses. Businesses we are proud to represent and maintain the highest industry standards.
That means we say “no” more often than we say “yes.”
We spend far more time making sure someone shouldn’t join, than persuading them to do so. It’s a slower path and it means less immediate income, but it’s one we’re proud to take, because it ensures that when someone joins us, we know they’ve got what it takes to succeed.
Last year, our satisfaction score was 78%. We took that feedback seriously, implemented changes, and are proud to see that work reflected in this year’s 83%.
We never claim to be perfect, but what we will do is actively seek feedback and act upon it, where we can. We would love to implement every idea, but every business owner will appreciate, that’s not always possible.
This year’s report provides more valuable insight, and we’re already planning further enhancements to provide even more support to our franchisees.
We’re incredibly proud of our franchisees, many of who are new to the travel industry, but approach their businesses, with professionalism, dedication and a genuine passion for customer service.
A massive thank you to all our franchisees who took the time to complete the survey, giving honest and constructive feedback. Your input directly shapes how we evolve and improve.
And, of course, none of this would be possible without our incredible head office team. Their tireless hard work, impromptu out-of-hours support, attention to detail, and the genuine relationships they’ve built, are what make our business special.
This 5-Star award is a new milestone for us, but excellence is a moving target and we’re already aiming higher.
